Frequently Asked Questions & Answers

January 22, 2019


About Products

Q: Is my appliance dual voltage?

A: Dual voltage is ideal for frequent travelers. This feature will be indicated on packaging and under Features in the product description page. If your appliance don't support dual voltage, the use of a voltage converter is NOT recommended. Reference your instruction booklet for information on a specific appliance.

Q: How hot can my hair styling tools get?

A: Our products are designed to give you the styling flexibility to protect your hair from heat damage. Temperature settings are indicated on packaging and under Features in the product description page.

Q: How do I clean the filter?

A: Most of our hair dryers have a removable rear filter for easy cleaning. Be sure to check your instruction book for detailed cleaning instructions.

Q: Can I order attachments only?

A: Attachments can be ordered for some of our styling tools. Please contact Consumer Services for information on a specific appliance.

Q: What is the temperature on dial setting?

A: The optimum temperature levels for every hair type are indicated on packaging and under Features in the product description page.

Q: Is my appliance UL listed?

A: All of our appliances meet safety and performance standards. You can find the UL or ETL certification marked on the bottom of product packaging or imprinted on the back of appliance handle.

About Technology Employment

Q: What is ceramic?

A: Ceramic protects hair from over-styling with even heat distribution that penetrates hair quickly from the inside out for less hair damage and fast results you’ll love.

Q: What is Ionic Technology®?

A: Ionic Technology® helps condition, smooth and makes hair shinier, while reducing frizz and static. Negative ions saturate the airflow to reduce the size of water droplets for faster drying, delivering beautiful, frizz-free results you’ll love.

Q: What is Tourmaline?

A: Tourmaline is a semi-precious gem that boosts your hair’s natural moisture and seals the cuticle for frizz-free results and maximum shine, ensuring stunning results you’ll love.

Q: Will my styling tool auto shut off?

A: Many of our appliances have an auto shut off function. This information can be found on packaging and under the Features in the product description page.


Q: Can I return it if I don't like it?

A: JINRI provides 30 days no question asked money back guarantee, One-year replacement and two-year warranty. If you have any issue or suggestion, please contact consumer services for assistance with a return or exchange of a JINRI hair tools product.

Q: When will the refund arrive?

A: Refunds are processed (3-5) business days after an item has been received by JINRI company. The refund should appear in your account within five business days after the refund has been processed.

If you still have doubts on our appliance, please do not hesitate to contact for further inquiry.